Service overview
The compass for our work
“Clear is kind. Unclear is unkind.” — Brené Brown
Vision
Bright futures. Supported children. Connected families. Thriving communities. Improved lives.
Strong relationships ripple outward — from supported children to connected families, thriving communities, and a freer world.
Purpose
Best outcomes. Empowering parents. Best practice. Meaningful therapy. Lasting change.
We deliver high-quality service grounded in best practice, making a positive difference in daily lives through meaningful therapy and lasting change.
Our Identity
Our umbrella company is Affirming Authentic Divergent (AAD) Pty Ltd.
This name reflects the core of who we are: affirming, authentic, and divergent. These words are not just a label — they are the essence of our organisation and shape every decision, relationship, and interaction.
- Affirming – we see and celebrate children and families for who they are, building confidence through strengths and connection.
- Authentic – we practise honesty and transparency, staying grounded, real, and respectful in every interaction.
- Divergent – we embrace difference, championing neurodiversity and creating space for every child and family to thrive in their own way.
Within AAD, two services sit side by side:
- ReadyStepGrow – supporting infants aged 0–3 years, born prematurely, with a focus on building parent capacity.
- Trust Children – providing therapy for children with neurodevelopmental needs, ensuring families can access coordinated, values-led care.
Values
Our service is values-led. These five values guide every aspect of our practice, culture, and decision-making:
- Trust – honesty, respect, and consistency.
- Kindness – compassion and care in every interaction.
- Courage – advocacy, steadfastness, and innovation.
- Integrity – ethical, transparent, and professional.
- Excellence – evidence-based, reflective, and striving for the highest standards.
Our values are not abstract. They are made real through daily practice, reflection, and accountability — the systems that keep children safe, families supported, and our team strong.
How Accountability is Practised
- Supervision — the primary space for reviewing practice, addressing concerns, and strengthening skills.
- Team reflection — open dialogue in meetings and peer support strengthen accountability across disciplines.
- Raising concerns — when potential risks arise (e.g., confidentiality breaches, incomplete documentation, unclear roles), staff are supported to raise these with their supervisor or the Clinical Director so solutions can be found together.
- Ongoing review — policies are living documents, reviewed collectively to ensure they continue to reflect values, obligations, and best practice.
Our Story
Trust Children grew out of a long-standing commitment to compassion, integrity, and family empowerment.
Our story began with ReadyStepGrow — a small, bespoke charity that for seven years supported more than 300 families of premature babies. Though RSG did not survive the roll-out of the NDIS, its vision and purpose remain at the heart of everything we do today. Many of the original RSG team and families are still with us, a living reminder of those beginnings.
Trust Children was created to carry that vision forward — offering therapy that is ethical, relationship-based, and family-centred.
Together, both services now sit within the umbrella of Affirming Authentic Divergent (AAD) Pty Ltd:
- ReadyStepGrow – supporting infants aged 0–3 years, born prematurely, with a focus on building parent capacity.
- Trust Children – providing therapy for children with neurodevelopmental needs, ensuring families can access coordinated, values-led care.
Supporting Our Culture
At Trust Children and ReadyStepGrow, we are not only a service for families — we are also a community for our team.
We deeply value the dedication and intrinsic motivation that guide health professionals into this field. At the same time, we recognise that the compassionate nature of helping professionals can lead to burnout if support is not in place.
Therefore, the wellbeing of our team is a top priority. We uphold this through:
- Autonomy – self-driven work with a balance of flexibility and boundaries.
- Mastery – opportunities for professional growth and development within a multidisciplinary team.
- Purpose – meaningful work that makes a real difference in the lives of children and families.
By embedding these principles into our culture, we ensure that our team is supported, valued, and able to sustain their important work with families.
Our Clinical Foundation
We use the International Classification of Functioning, Disability and Health (ICF) because it provides a shared professional language across disciplines, supports multidisciplinary teamwork, and ensures our reporting aligns with external systems such as NDIS and Medicare.
Using the ICF allows us to balance strengths-based communication with families and deficit-based coding where required for funding bodies — without losing integrity or clarity.
Our Philosophy in Practice
At Trust Children and ReadyStepGrow, our work is guided by principles that ensure therapy is ethical, child- and family-centred, and values-led. We deliver therapy that is:
- Holistic – recognising the whole child, family, and environment.
- Individualised – tailoring therapy plans to each child’s strengths and needs.
- Family-centred – parents are the experts on their child, and we work in genuine partnership.
- Strengths-focused – building confidence and motivation through what children can do.
- Culturally safe – respecting diversity and honouring family and community values.
- Timely and accessible – ensuring care is responsive and coordinated.
We believe in the benefits of a multidisciplinary team: improved child outcomes, coordinated care, integrated approaches, greater family satisfaction, and therapist wellbeing.
Our commitment is not only to children and families, but also to the wellbeing of our team. By investing in systems that support therapists — through administrative assistance, supervision, and professional development — we enable clinicians to focus their energy on what matters most: children and families.
Document Control: v1.1 · Created: Sep 2025 · Review cycle: Annual (Jan 2026) · Owner: △△D Pty Ltd
